Gears First offers warranty on most products against manufacturing defects. Warranty period will be considered from the date of purchase by the customer. Please find below the warranty period for the various products sold by us.
1. Helmets – 2 yrs
2. Apparel – 6 months
3. Boots – 6 months
4. Accessories – not covered under warranty.
Warranty Terms & Conditions: General
- The claim must be accompanied with the warranty card and the purchase receipt from our authorized dealer or reseller.
- Products purchased from sellers other than our authorized dealers will not be eligible for warranty.
- Products purchased under discounts or offers are not covered under warranty.
- Warranty is limited to either repair or replacement of the product. Gears First will be the deciding authority on the course of action.
- Customer must be ship the product to our Chennai office. Gears First will inspect the product and approve or reject the claim.
- Product will be shipped back to the customer free of cost.
- Once the claim is approved, the product will be repaired or replaced based on the availability of spares and products. Gears First cannot be held liable for non-availability of spares or products.
- Color of the spares used in case of a repair might not completely match that of the original product color.
- If the particular product had been discontinued, Gears First will send an equivalent model to the customer. Under no circumstance a refund will be made.
- Any replacement done during the warranty period will not extend the warranty of the product.
Warranty Terms & Conditions: Helmets
The warranty of 2 yrs on Helmets is against manufacturing defects only.
Warranty cannot be claimed under following circumstances:
- Wear and tear due to regular usage.
- Damage caused by an accident or a fall.
- Physical damage to the helmet by dropping it or by any other mishandling.
- Color fading due to usage or exposure to sun. High viz colors are likely to fade faster on sun exposure.
- Problems occurring due to lack of maintenance.
- Usage under atypical conditions.
- Any modifications or customizations to the helmet will void its warranty.
- Use of paint, adhesives, glue, screws, etc will also make the warranty void.
- Application of chemicals that could harm the product.
- Scratches or marks occurring due to usage.
- Scratches and marks on the visor.
- Color chipping on the EPS.
- Rider experiencing subjective issues like fit, comfort, noise, aerodynamics, etc are not covered under warranty.
- Helmet accessories like cheek pads, chin curtains, pinlock, etc. are not covered under warranty.
- Gears First cannot be held liable for any cosmetic damage the product may have while purchasing. Customers are advised to check the product thoroughly before purchasing.
Warranty Terms & Conditions: Apparel
Gears First offers 6 months warranty on all it’s apparel against manufacturing defects.
Warranty cannot be claimed under following circumstances:
- Wear and tear due to regular usage.
- Damage caused by an accident or a fall.
- Damage to the apparel due to mishandling.
- Color fading due to usage or exposure to sun. High viz colors are likely to fade faster on sun exposure.
- Problems occurring due to lack of maintenance.
- Usage under atypical conditions.
- Any modifications or customizations to the product will void its warranty.
- Application of chemicals or strong detergents that could harm the product.
- Exposure to high heat source.
- Rider experiencing subjective issues like fit, comfort, etc are not covered under warranty.
- Damage to accessories like zippers, stitches, buttons, liners, fabric, patches and prints due to usage.
- Fabric pilling.
- Gears First cannot be held liable for any cosmetic damage the product may have while purchasing. Customers are advised to check the product thoroughly before purchasing.